Help & Support

How can we help?

There is no such thing as a question that is too basic. If something here did not make sense, that is our fault and we would like to fix it.

Talk to a person

Email us Write in as much or as little detail as you like. A person reads every message — not an AI — and you will usually hear back within two working days. [email protected]

Live chat Not yet We would rather have no chat window than one staffed by a bot pretending to be a person. When we can staff it properly with real people, it will appear here.

Phone support Not yet Same reasoning. A number that rings out unanswered is worse than no number at all. Email reaches us reliably today.

Printable guides

Every class handout and slide deck lives on the Resources page — the intro class, the Future Tech Series, the safety guides and more. All PDF, all free, and none of it asks for your email address.

Browse all resources Handouts and decks grouped by topic, each showing its page count before you download it. Open Resources → Large print The safety guides Scams, passwords, and getting your details back out of circulation — set in large print for reading away from a screen. Get them →

Look something up

Plain-language glossary Every term used on this site, explained the way you would explain it to a friend. Linked from anywhere you see “What’s this?” Open the glossary → Search the site Type what you are trying to do — “video calls”, “scam texts”, “photos” — and we will point you at the right page. Search →

Video tutorials

These are being filmed. Rather than list titles for videos that do not exist yet, we will put them here as each one is finished — starting with the Level 1 walk through.

If there is one you particularly want, tell us and we will make that one first.